Refund & Cancellation Policy

Digital licenses

Because a license and its files are delivered to your account as soon as payment is verified, a completed license purchase is generally final. We do issue refunds where something on our side went wrong — for example a duplicate charge, a file that cannot be delivered, or a beat that should not have been offered for sale.

How to request one

Email us with your order number and License ID and a short description of the problem. We answer refund requests in writing.

Package credits

Unredeemed 3-Beat License Package credits can be refunded. Once a credit has been redeemed and a license has been issued for a beat, that redemption is treated as a completed license purchase.

Studio services

Production, mixing, mastering, recording and consultation bookings can be cancelled before work begins. Once work has started, the portion already completed is not refundable.

What a refund does to your record

A refund is processed through Stripe and then applied to your licensing records. The refunded license is no longer active, the rights it granted end, download access for that license is withdrawn, and any credit tied to it is removed.

Public verification reflects this: a refunded license does not verify as active — it verifies as refunded. We do not delete historical order, license or certificate records after a refund, because the archive has to remain an accurate account of what happened.

Chargebacks

If a payment is disputed with your bank rather than with us, the associated license and download access are suspended while the dispute is open.